If there’s no Internet connection, check that: com, and we will assist you in finding a solution. If connection problems persist after following these guidelines, please contact us at support. There are two scenarios that can take place, which are described below. This section provides guidelines to troubleshoot if the connectivity check from step 4 above was not successful. Troubleshooting an unsuccessful connection If you see the following acknowledgement of success, your system is ready for remote service! If the network configuration changed, don’t forget to click the Save button.Ĭheck Internet connectivity by clicking the Check button at the bottom of the network settings. In particular, the IP address field represents Pickit’s IP in your network (red arrow below). In the Pickit port labeled ‘LAN’ section, make sure that the network settings are correct. Navigate to the Network settings, by clicking on the Settings button at the top-right of the web interface. Steps to connect via Ethernet Ĭonnect the LAN port of the Pickit processor to a network with Internet access. To bring your Pickit system online for remote service, you need a wired Ethernet connection to a network with Internet access, as shown below right. This connection method is no longer supported. Until April 2020, Pickit systems came with a 3G USB dongle as an additional mechanism for bringing the system online.
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